Warranty & Returns

We stand behind the quality of every WildTop truck cap. Here is everything you need to know about our warranty coverage and returns process.

Warranty Coverage

Scout

1 Year

Covered against manufacturing defects and material faults under normal use.

Nomad

2 Years

Covered against manufacturing defects and material faults under normal use.

Beast

2 Years

Covered against manufacturing defects and material faults under normal use.

This warranty is valid for the original purchaser only and is non-transferable. If you purchased a WildTop (excluding Scout edition) before 24 February 2026, the warranty period for the windows is 1 year. Purchases made after 24 February 2026 are covered by the standard warranty.

How to Make a Warranty Claim

01

Contact Us

Email info@wild-top.com to initiate your warranty claim. We will issue you a Return Authorization (RA) Number.

02

Ship Your Item

Clearly mark the RA Number on the outside of your return packaging. Any returns not authorized with an RA number will be refused by our Receiving Department and returned to the sender at their expense.

03

We Repair or Replace

Under this warranty, we will repair any manufacturing fault. If a repair is not possible, we will replace the item free of charge.

What Is Not Covered

  • Abuse, misuse, or negligence
  • Alteration or modification of the product
  • Accidents or impact damage
  • Failure to follow installation or usage instructions
  • Damage in transit (after initial delivery)
  • Colour fading due to sun exposure (this is a natural process for canvas materials)
  • Use of inappropriate cleaning agents
  • Exposure to excessive heat or fire

Examples of Exclusions

  • Piercing, slicing, or accidental holes in the canvas
  • Damage from carrying loads exceeding the recommended limits
  • Loose or removed bolts/clamps
  • Closing the tailgate into zipper teeth
  • Any product modifications
  • Use of harsh or unsuitable cleaning products
  • Heat or fire-related damage

Important: Weight ratings provided by WildTop refer to the cap frame only, based on evenly distributed loads across ladder racks. They do not indicate your vehicle's load capacity. Always consult your vehicle manufacturer for maximum allowable roof loads. It may be the case that your vehicle cannot accept the same weight as the WildTop frame can.

Returns Policy

Your peace of mind is important to us. This returns policy applies to products purchased on wild-top.com and covers change-of-mind returns and cancellations.

Changing your mind or cancelling?

Change-of-mind returns are accepted within the returns period mentioned below. All returns are subject to a 10% fee to cover shipping, handling and administrative costs.

Condition of returned items
All returned items must arrive in their original box and in brand-new, unused condition. If an item is returned used, damaged, incomplete, or without its original packaging, a further 10% deduction will apply, in addition to the existing 10% fee.

Refunds
Once we receive and inspect your returned item, we'll process your refund to the original payment method, less any applicable fees, within 5–10 business days. We'll email you to confirm when it's done.

Returns period
You have 30 days from the date of order to request a change-of-mind return.

Need to Make a Claim?

Our team is here to help with warranty claims and returns. Get in touch and we'll get you sorted.

Contact Us