Warranty & Returns Policy.
1. Warranty Policy
Please Note: This warranty applies to the original purchaser only and is not transferrable.
Wildtop Truck Cap Warranty:
- Frame and Canvas Cap - 2 years against manufacturing and material faults under normal use.
- Front & Rear Clear or Tinted Windows are warranted for a period of 6 months from date of purchase.
- If you wish to make a warranty claim please contact us to obtain a Return Authorisation (RA) Number.
- The RA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing.
Any unauthorised returns will be refused by our Receiving Department and returned to the sender at the sender’s expense.
2. Returns Policy
Your peace of mind is important to us. We realise that things don't always go as expected, and sometimes goods may have to be returned e.g. you have received the wrong item, or maybe you have just changed your mind. As such, we offer a 30-day no fuss returns period. Your items can be returned within 30 days of receiving your order and we will cover the return shipping. All returns must be returned in the original box and in like-new working condition to receive a full refund.
To return your order, please email us at firstname.lastname@example.org to obtain a Return Authorisation (RA) Number and the RA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing.
Under the 2 year warranty, if a product is wrongly described, faulty or damaged, we will repair the product or replace it for you. This does not cover damaged items resulting from abuse, misuse, alteration, accident, damage in transit. Please note that items will need to be returned in their original condition in terms of both the product and its packaging.
Christmas Holiday Returns:
We understand that everyone is busy during the Christmas Holiday period and sometimes things can be overlooked. We have therefore developed our holiday Returns Policy to give you some extra time this Christmas to do the things you want to do without having to worry about your online purchases.
Therefore, all Wildtop Truck Caps shipped by wild-top.com between December 1st and December 31st in any particular year, may be returned up until January 31st the following year, for a full refund, subject to our other return guidelines, which are listed on this page, being met.